Dedicated Interfaces for Back-Office Efficiency
Empower operations, compliance, and customer support teams with secure, role-based portals for managing exceptions, configuration, and core servicing tasks.
The Modular Foundation for Service Delivery
Access to fully compliant, modular, core banking services, allowing institutions to launch products rapidly without managing complex backend infrastructure.
Centralised Tools for Operational Control
The Operational Portals provide institutional staff with secure, visual access to the Hub Core and Orchestration Layer, enabling streamlined product management, rapid customer support, and administrative management.
Role-Based Access Management (RBAC)
Ensure security and compliance by granting staff access to core functions and sensitive data strictly based on their defined organizational role.
Customer 360° View
Provides internal teams with a unified view of a customer's entire relationship, including all accounts, products, and recent service requests, accelerating resolution time.
Integrated Case Management Workflow
Dedicated tools for routing, tracking, and resolving operational exceptions, disputes, and compliance flags with full audit logging.
Secure Governance and Auditable Controls
Portals are secured with enterprise-grade authentication and session controls, ensuring that all administrative activity is logged and verified for regulatory integrity and internal auditing.
Non-Repudiation Activity Logging
Every administrative action, configuration change, and data access event is logged with time-stamped, tamper-proof audit trails for full accountability.
Multi-Factor Authentication (MFA)
Enforce mandatory MFA for all staff users to prevent unauthorized access to sensitive operational interfaces and customer data.
Compliance Reporting Generation
Allows staff to easily generate pre-formatted regulatory reports and export specific, segmented data needed for internal and external audits.
Accelerated Servicing and Issue Resolution
Accelerate internal operations with visual tools that simplify complex tasks, allowing staff to quickly resolve customer issues, process exceptions, and manage service requests.
Manual Exception Processing
Provides a structured workflow and secure interface for authorized staff to review, approve, or reject transactions that have been flagged as exceptions.
Customer Servicing API Access
Allows authorized staff to securely query and manipulate (e.g., account block, transaction reversal) segmented ledger data for use in service tasks.
Configuration Change Approval Workflow
Implements a "maker-checker" workflow for all configuration changes, ensuring multi-level authorization before core parameters are updated.